The measure of library excellence - linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
- Författare
- Anne E. C. Norman Theresa Del Tufo Despina Dapias Wilson
- (Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman., Includes bibliographical references (p. 205-207) and index.)
- Genre
- Ej skönlitteratur, Bibliografi
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| McFarland | c2008 | North Carolina, Jefferson, N.C | x, 210 sidor. ill. 26 cm. | 978-0-7864-3036-9 |